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NETHelp is a powerful, easy-to-use web-based
collaboration tool to help companies track business
issues and automatically manage them through to
resolution. This is web based help desk solution system;
with Clear user-friendly interface combined with above
features helps you to set your online customer support
fast and easy.
NETHelp enabled the organization to:
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Manage work orders from submission to
resolution. |
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Create work order tickets and assign to
technicians automatically. |
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Know where each ticket is in the resolution
process and ensure no ticket slips through the
cracks. |
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Improve responsiveness by enabling your customer
to submit work orders and obtain status via
standard Web browsers, 24 hours a day, 7 days a
week. |
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Track and enforce your Help Desk processes. |
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Report and measure the effectiveness of your
Help Desk processes. |
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Create and maintain searchable knowledge base
(frequently asked questions) to allow customers
to help them selves. |
The
result is streamlined Help Desk, increased customer
satisfaction, and higher productivity and lower cost.
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