|
|
|
|
|
|
|
|
|
ITIL Training
|
|
|
|
|
|
|
|
|
|
|
|
|
|
The ITIL Foundation course is for those people who wish to gain a fundamental, intermediate and advanced
levels understanding of the IT Infrastructure Library (ITIL).
ITIL is globally recognized as the de-facto worlds best practice in IT Service Management.
Participants may have no previous experience or exposure to IT Service Management or ITIL.
The ITIL Version 3 best practice is composed of five core disciplines:
Service Strategy which looks at overall business aims and expectations to ensure IT strategy maps back to them
Service Design which starts with a set of new or changed business requirements and ends with the development of a
solution designed to meet the documented needs of the business
Service Transition which is concerned with managing change, risk &
quality assurance and has an objective to implement service designs so
that service operations can manage the services and infrastructure in a controlled manner
Service Operation which is concerned with business as usual activities
Continual Service Improvement which has an overall view of all other elements and looks for ways
that the overall process and service provision can be improved
We are proud to be the only and the first company who offer the ITIL V3 Foundation and Intermediate Capabilities Modules in Jordan.
Our instructors are accredited instructors who work as consultants and trainers. The following are the ITIL courses which we
deliver with very competitive prices here in Jordan:
|
|
|
ITIL V3 Foundation.
ITIL V3 Operation Support and Analysis (OSA).
ITIL V3 Planning, Protection and Optimization (PPO).
ITIL V3 Release Control and Validation (RCV).
ITIL V3 Service Offerings and Agreements (SOA).
|
|
|
|
|
|
|
|
